FAQs

This page answers the Most Frequently Asked Questions about Newstripe products, policies and order process.

What forms of payment does Newstripe accept?

You can purchase your order directly online with a credit card. We currently accept VISA, MasterCard, and American Express. Newstripe does not accept purchase orders or personal checks online.

How do I cancel or make changes to my order?

We allow a one hour cancellation period for each order, but once an order has been processed we are unable to cancel it. Please also be aware that once an order has been placed, we will not be able to make any changes to the payment type, shipping address or shipping method for the order. The best way to proceed if these changes are desired would be to cancel the order within the given time period and then place a new order.

How do I check my order status?

You can check the status of any order by clicking the “My Accout” tab at the top of our webpage. From here you can view order numbers, the date an order was placed, order status, and the total amount of each purchase.

When will my order ship?

Before we can ship your order, it must be packaged. Newstripe strives to process your order expediently and will package and ship your products as quickly as possible.

How do I know if my order has shipped?

You will receive an email from Newstripe confirming that your order is on the way. You can also check the status of your order from the Newstripe > My Account and Orders page.

How do I track my shipment?

Simply click on the Newstripe > My Account and Orders Page to trace your shipment. This tool will display the tracking information for your order.

How long before I receive my order?

Once your order has left our facility, it is in the control of the shipping company. Therefore, the shipping times we provide are estimates based on the times provided by various delivery services. Delivery times can be affected by factors such as incorrect delivery addresses, customs delays, and service delivery restrictions.

How much does shipping cost?

Shipping costs are added during check out. Please add your selected items to your shopping cart, choose your shipping option, and the rate will be displayed.

How is my shipping cost estimated?

Actual shipping costs are determined by multiple factors including a package’s dimensions, weight, destination, selected shipping method, and the availability of periodic discounts. To reduce shipping costs and delivery times, Newstripe makes every effort to ship your order with the best-suited delivery partner that will service your delivery address.

Why can’t I choose to ship my order to a PO Box?

All orders require a physical address to which your order can be delivered.

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