Warranty Policy

Warranty Returns/Repairs

Standard policy is that all customers are responsible for freight charges when returning product. The following guidelines apply to authorized returns for products under warranty:

  1. All product date codes and/or serial numbers must be supplied before the Return Authorization can be issued. If date codes and/or serial number labels have been defaced or altered in any way, the warranty will be void. No exceptions.
  2. Failure symptoms must be reported for each product returned for Quality Control purposes. At the time the Return Authorization is issued, please specify each failure symptom to the sales representative before returning the product.
  3. Once you have contacted NEWSTRIPE, INC. to request your Return Authorization, it will be faxed/e-mailed to you. Fold the form, and then insert it inside a clear packing list envelope so that the return address is visible.
  4. In the return box, include all documentation and other components included with the original order shipment. Write the Return Authorization number on the outside of the shipping box, not the product box.
  5. Please return the product to the appropriate address shown at the top of the Return Authorization form within two weeks of issuance. Note: Please check carefully for the correct return address.
  6. If you are issued a Return Authorization for a potentially defective product, you, the customer, are responsible for freight charges, and that the shipment arrives safely and undamaged. We highly recommend that you insure the shipment for the full cost of replacing the product. See “Limits of Liability”.

Stencil Return Policy

1/8” PolyTough Stencils

Newstripe, Inc. warrants to the original purchaser that the PolyTough Stencils hereby sold shall be free from defects in materials and workmanship when delivered, and that the stencils will be warrantied against tearing or cracking for the usable life, ten (10) years, of the stencils. This warranty does not extend to any damage or malfunction resulting from misuse, neglect, outside storage, accident, improper use or normal wear & tear. The warranty does not pass to a new owner if stencils are resold.

1/16” Standard Plastic Stencils

Newstripe, Inc. warrants to the original purchaser that the Standard Plastic Stencil(s) hereby sold shall be free from defects in materials and workmanship when delivered, and that the stencils will be warrantied against tearing or cracking for 90 days after receipt of the stencil(s). This warranty does not extend to any damage, or malfunction resulting from misuse, neglect, outside storage, accident, improper use or normal wear & tear. The warranty does not pass to a new owner if stencils are resold.