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Taking Care of Newstripe Customers / Q&A with Andy Ducey

Between answering customer calls, managing our online chat, and working on product orders, we caught up with Account Executive Andy Ducey to learn how he makes sure Newstripe customers and dealers have a great experience working with us.

Newstripe is a family-run company that manufactures great products right here in America and our customers are the best. I love helping them find solutions for their striping, industrial recycling, and stenciling needs. From when I get here in the morning to when I leave at the end of the day, I am constantly communicating with customers from all over the country. It’s exciting, I constantly get to meet new people, and every day is an adventure.

Our team is creative, responsive, and entrepreneurial. As a small family-run company, we are proud of our ability to stay focused on our customers and building quality products that satisfy real needs in the marketplace. While we started out in the pavement striping business 40 years ago, we have expanded into new product categories like athletic field stripers, industrial recycling products, and our extremely durable PolyTough plastic stencils.

I would also like to mention that, unlike many of our competitors, we manufacture all our products right here in Aurora, Colorado. It is great to walk back into the factory and see raw sheets of metal coming in the back door and finished products being boxed up to ship out to customers. Everything is done locally and in a high quality way.

While I enjoy talking with customers about all of our products, I especially like talking about our AeroVent 1X aerosol can disposal machine. It is loaded with great safety features like the Viz-a-Ball indicator and the processed can counter, and it is far better than competitive products from New Pig, Just Rite, and America Gas. In addition, our Safe2Vent Filter used on the AeroVent is the best in the marketplace for removing harmful gases from used aerosol cans.

I want to thank the entire Newstripe team for their hard work. They are like family to me, and they help me shine when I’m interacting with customers. I would also like to thank our loyal customers for their business and for making each day at work so fun and exciting.

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Newstripe’s Operations Leader Promoted to Lead Growth Initiatives

Newstripe is pleased to announce the recent promotion of Keith VanOrman to Vice President of Operations.

Since joining the company over three years ago, Keith has been instrumental in implementing many important enhancements to improve the company’s manufacturing efficiencies, business infrastructure and product development process, while at the same time, managing increased demand for Newstripe’s products.

“Keith is a real dynamo and has been a great addition to our team. He continues lead our most important projects that will support our future growth,” said Newstripe President Ralph Newman.

Looking ahead, Keith has his sights set on restructuring the company’s Aurora, Colorado factory, strengthening its employee development and cross training efforts, and exploring new technologies and processes to make the organization more flexible to take advantage of market opportunities.

As leader in manufacturing equipment for field and pavement striping, baseball field maintenance, and industrial waste recycling, Newstripe is a case study in local manufacturing that is done the right way.

“I’m looking forward to what the future holds for Newstripe and happy to play my role in delivering for our customers and dealers,” said Keith. “We have an incredible team in place and we’re excited to continue moving our business forward.”

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Taking Care of Customers by Taking Care of Our Employees

One advantage of being in business for over four decades is that we get to build great relationships with our customers and dealer partners. Yet, these relationships don’t just happen. They grow over time through daily interactions with dedicated Newstripe employees who take pride in what they do.

Since our founding in 1981, Newstripe President Ralph Newman has stressed the importance of empowering employees, giving them what they need to take care of customers, and treating each employee like a member of the family.

This strategy seems to be working as over 65% of Newstripe employees have been with the company for over 10 years, 30% over 20 years, and several have been with us over 35 years. When asked why he’s worked at Newstripe for so many years, one longtime employee stated “I really enjoy what each day brings and working with the team to make great products right here in America that help our customers get their jobs done. It’s just fun and everyday is an adventure.”

Our customer loyalty metrics are equally impressive. In fact, many of the organizations that first purchased a line striping machine from us in the early 1980’s are still buying from us today. In other cases, loyal customers have taken Newstripe with them as they’ve moved from job to job.

At the end of the day, our team loves working at Newstripe and wearing their Newstripe gear around the office, because our company stands for manufacturing great products here in the USA and delivering great service to our customers and dealer partners around the country.