Throughout our 40 year history, Newstripe has focused on helping our customers be successful and innovating our products to serve our customers’ evolving needs. On the product innovation front in 2024, we are pleased to report that we delivered the following new products & product enhancements.
In our experience, most product issues (both warranty and non-warranty based) can usually be fixed in a phone call with a Newstripe representative (303-364-7786). If we find that your product issue is more complex and cannot be resolved over the phone, your Newstripe representative will issue a Return Materials Authorization (RMA) to you after obtaining approval from our Technical Services Department.
Unfortunately, we cannot accept returned products that you purchased from one of our dealers, distribution partners, or any other third party. Please contact them directly when seeking potential replacement, repair, or credit.
Limits of Liability
A Return Materials Authorization (RMA) does not guarantee a refund or product replacement. If a credit is initially issued on an RMA and Newstripe finds the problem is due to “customer abuse” after the product is returned and inspected, restocking and refurbishing charges will be deducted from your refund or credit, and you will be notified of such action.
Newstripe accepts no responsibility or issues credit for damage caused during transit of the returned product. It is your responsibility to make sure the product is properly packaged for shipment. Shipping charges are your responsibility, and we highly recommend that you insure the item, at your expense, for the potential credit you are seeking.
Return Policy by Product Type
Equipment: If the product is in like-new condition with the original packaging, the product can be returned within 30 days of purchase for a 15% restocking fee. The restocking fee is waived if the returned product is exchanged for a product of similar or greater value.Additional restocking fees will be applied if the returned product is received in less than like-new condition. Newstripe is not responsible for any damage caused to the product during return shipping. Therefore, for more expensive products, we recommend that shipping insurance is purchased prior to sending products back to Newstripe.
Parts: Parts are Not Returnable. However, if the wrong part is ordered, it can be returned and exchanged for the correct part. The return/exchange must be requested within 30 days of receiving the parts order, and the returned part must be in new condition and uninstalled.
Standard Stencils: If a standard stencil is in new condition, the stencil can be returned within 30 days of purchase for a 15% restocking fee. The restocking fee is waived if the returned stencil is exchanged for a stencil of similar or greater value.Unfortunately, used stencils are Not Returnable and no credit will be issued for returned stencils that have been used.
Custom Stencils: Custom stencils are Not Returnable. However, our approval process helps ensure you get what you purchased. We do this by providing a Stencil Proof for your approval prior to finalizing and cutting any custom stencil. This Stencil Proof shows exactly what you will be receiving for your custom stencil along with its dimensions.
Paint: Paint is Not Returnable. However, if the wrong paint is ordered, it can be returned and exchanged for the correct paint. Paint return/exchange requests must be made within 10 days of receipt of the paint order and the returned paint must be unopened.
Return Process Steps
Contact Newstripe at 303-364-7786 to discuss your product issue and if necessary, a Return Materials Authorization (RMA) will be emailed to you. Print and include a copy of your RMA with the return shipment of your product.
When returning products to us with your RMA, please return them in the original packaging and in like-new condition. Also include all documentation and other components included with the original order shipment. Products returned in less than like-new condition or missing documentation and/or components will be subject to a refurbishing charge.
Shipments should be in an appropriate shipping container to avoid product damage. See “Limits of Liability” section above for more details.
Return only products that are specified on your RMA. Additional products sent back to Newstripe without request and/or approval may not be accepted for credit.
Please return the product to the appropriate address shown at the top of your RMA within two weeks of receiving it.
As the customer, you are responsible for freight charges and for the shipment arriving safely and undamaged. We highly recommend that you insure the shipment for the full cost of replacing the product. See “Limits of Liability” section above for more details.
Shipments that do not follow these Return Process Steps may be returned to the sender, or restocking and refurbishing charges may be incurred at the current cost of Newstripe’s parts and labor.
If you have any questions regarding our Return Process Steps, feel free to contact Newstripe at 303-364-7786.
Warranty Information (Updated 12/07/23)
Newstripe takes pride in the quality of the products we manufacture and before any product goes out to a customer, we thoroughly inspect and test it to ensure it meets our high standards. The table below lists the product warranty periods for our core products and collectively, they represent some of the leading warranties in our industry.
Warranty Period
Product Name
Lifetime
PolyTough™️ Stencils 1/8” (all) ProLine Field Layout Kits (4 models)
36 Months
4400 Airless Field Stripers (2 models) 4600 Airless Field Stripers (2 models) LineRider UTV Mounted Airless Line Stripers (2 models) NewLiner Heavy Duty Dry Line Markers (2 models) NewRider Airless Riding Line Stripers (3 models) SafeMark Field Layout Systems (4 models)
24 Months
4250 Airless Field Striping Machine EcoLiner Field Striping Machines (4 models)
18 Months
AeroVent Aerosol Can Disposal Systems (3 models) BigSqueeze Can & Pail Crusher DirtDoctor Tow Behind Infield Drag & Groomer DirtMedic Infield Drag & Groomer DirtKing Infield Drags (2 models) DragLite Infield Drag Mats (2 models) FieldLiner 3 Field Striping Machine GoalEze Side Mount Spray Gun HashMark Master Painters (4 models) NewLiner Dry Line Marker 25lb PackMaster Compactors (3 models) RollMaster Line Painting Machines (2 models)
12 Months
HashMark Master Paint & Go
For specific details about each product’s warranty coverage, please refer to the Product Manual provided when your Newstripe product was purchased or visit the product’s web page on newstripe.com to view the Product Manual online.
Newstripe will repair or replace any product that is deemed eligible for a warranty claim. However, it is the customer’s responsibility to return the product to Newstripe. See “Return Process Steps” section above for more details.
If you have any questions regarding Warranty Claims, feel free to contact Newstripe at 303-364-7786.
Upgraded Your Hash Mark Painting with HashMark Master™
Discover the game-changing HASHMARK-MASTER™, the ultimate tool for simplifying hash mark painting on football fields. Say goodbye to time-consuming measuring and the hassle of stencils, and usher in a new era of efficiency in athletic field marking.
Efficiency Redefined
The HASHMARK-MASTER™ is a groundbreaking device that allows you to paint hash marks up to five times faster than traditional methods. It eliminates the need for a crew to perform repetitive measuring or employ stencils and templates. This innovative tool is compatible with both high and low-pressure striping machines, offering unmatched versatility for athletic field marking.
Seamless Attachment and Ease of Use
Integration with most Newstripe walk-behind striping machines is seamless, making hash mark painting a breeze. The HASHMARK-MASTER™ attaches effortlessly, guiding you automatically from one hash mark to the next. This ensures precise and consistent hash mark layout, delivering professional results with ease. Say goodbye to labor-intensive tasks, as the HASHMARK-MASTER™ not only saves time but also reduces labor costs, making it a cost-effective solution.
Speed and Productivity Boost
Say farewell to the time-consuming process of measuring and the heavy, paint-soaked templates. The HASHMARK-MASTER™ significantly increases the speed of painting hash marks, allowing one person to achieve the work of two or three. Field preparation can now be completed in a fraction of the usual time, boosting overall productivity.
Convenient Compatibility
The HASHMARK-MASTER™ is designed for convenience, attaching seamlessly to most Newstripe walk-behind striping machines. It utilizes the existing spray gun from your striper, eliminating the need for extra tools or accessories. This convenience is especially valuable for teams and facilities with limited resources or manpower.
Unique High-Pressure Capability
The HASHMARK-MASTER™ stands out as the only hash marking tool capable of working with both high and low-pressure striping machines. This exceptional feature provides unparalleled flexibility, catering to a wide range of field maintenance needs.
Patented Innovation and Availability
The HASHMARK-MASTER™ is protected by U.S. patent #7,367,515 B1, emphasizing its unique contribution to athletic line marking. It is available for online order, offering easy access for teams, schools, and facilities seeking to enhance their field maintenance capabilities.
Please note that the HASHMARK-MASTER™ is not compatible with battery-operated EcoLiners.
Experience the future of hash mark painting with the HASHMARK-MASTER™ and elevate your athletic field maintenance game today.
Protect Your Investment Year-Round with Pump Defender!
Weatherizing your striper is a savvy move to safeguard your valuable equipment and avoid expensive repairs. Pump Defender is your go-to solution for ensuring your airless spray pump remains in top-notch condition, come rain or shine.
Summer Protection: In the scorching summer months, Pump Defender acts as a potent anti-corrosive and anti-rust agent. Say goodbye to premature wear and sticky pump seats, as this powerhouse formula shields your equipment from the elements, preventing damage, and ensuring peak performance.
Winter Assurance: When the winter chill sets in, Pump Defender comes to the rescue. At a 100% concentration, it transforms into a reliable antifreeze guardian for your airless pump. You can trust it to keep your pump safe during storage, even in bone-chilling temperatures as low as -30°F (-34°C).
Eco-Friendly & Safe: We care about our environment, which is why Pump Defender is designed to be environmentally friendly. Rest easy knowing that our product won’t harm the planet.
Non-Flammable: Safety is paramount, and Pump Defender is non-flammable, providing you with peace of mind during usage and storage.
Minimal Evaporation for Maximum Savings: Our formula is engineered to minimize evaporation, ensuring that it stays where it’s needed most and saving you money in the process.
On August 2nd, Newstripe had the pleasure of sponsoring the 27th Annual Lawn Mower Open, organized by the Colorado Sports Turf Managers Association (CSTMA) at the scenic Pinery Country Club in Parker, Colorado. This annual charity golf event gathers industry professionals from across the state to raise much-needed scholarship funds for students interested in a sports turf career.
With some great weather, fun contests, and lots of professional networking, this event was a definite summer highlight for everyone involved, especially after many months of covid-related isolation.nnIn addition to being one of the event’s corporate sponsors, Newstripe organized two of the tournament’s on-course games: “Stay on the Green” and “Stay Inside the Circle”. These contests provided a great opportunity for Newstripe to display the incredible accuracy of its two new line striping machines, LineRider GPS+ and NewRider 5000 GPS, that feature automated field layout and steering using advanced GPS technology.
After the post-tournament banquet wrapped up, it seemed that everyone enjoyed being together in a beautiful outdoor setting, taking a much-needed work break for their computers and phones, and raising money to support the next generation of sports turf professionals.nnThe Newstripe team is already looking forward to next year’s event.
As Newstripe’s fourth employee when he started 32 years ago, Research & Development Manager Kory Mehrer has seen and done it all. From fabrication and welding to painting and assembly, and now product design and development, Kory has held almost every job in Newstripe’s manufacturing facility and sometimes more than one at a time. Kory’s experience, dedication, and unique approach to product development helps Newstripe keep pace with the evolving needs of its customers and ahead of the competition. He attributes the company’s product development success to four guiding principles:
Listen to your customers
Be creative & innovate constantly
Leverage rapid “prototype-test-learn” processes
Nothing leaves the shop until it’s right
When asked about his favorite Newstripe product, Kory instantly goes to the NewRider 5000, first rolled out in 2010. Kory helped lead the development of this popular riding field line striping machine and subsequent upgrades over the years. He believes it’s still the best riding line striper on the market. “I just love taking to long-time customers who bought a NewRider 5000 a decade ago and are still actively using the machine on a daily basis. They just love the product and that makes me proud,” said Kory.
When asked about the product innovation he sees in the future, Kory’s eyes light up. There’s GPS technology, stronger and lighter production materials, better manufacturing equipment, and new technologies that can make stripers more efficient and more environmentally friendly. From Kory’s perspective, the future looks very bright on the product innovation front and that means good things are on the way for Newstripe customers.
The art of lining fields, rinks, tracks and courts requires the proper materials and some knowledge of science. Most dedicated groundskeepers, facilities operators and independent contractors strive to elevate athletic surface preparation to an art form. In fact, some of them may even call themselves artists, and rightfully so. Few things add more visual appeal to a sporting event than the vibrantly marked surface on which it is played. But whether the canvas is acres of turf, a vast span of ice, miles of track or an entire field-house floor of hardwood, these artists need more than just any old paint on their pallet.
In selecting marking materials for best results on virtually any given sports surface, artistic flair will fade over time unless a little knowledge of science is added to the mix. Newstripe’s athletic field marking equipment is the preferred solution for fields of any type, indoors or outdoors. From walk behind, light-duty field markers to heavy-duty riding equipment, Newstripe’s high-pressure airless technology results in lower paint consumption and professional, bright lines.
We offer a wide selection of field markers for you to choose from. Whether you have a single soccer field, an entire baseball complex or even an airport to mark, we have the equipment and expertise to help you select the field marker that’s right for you. Newstripe’s athletic field marking equipment is the preferred solution for fields of any type, indoors or outdoors. From walk behind, light-duty field markers to heavy-duty riding equipment, Newstripe’s high-pressure airless technology results in lower paint consumption and professional, bright lines. Most competitive low-pressure field markers flood the grass and soil with paint. Newstripe’s high-pressure pumps and precision spray tips provide higher quality lines, arcs and circles by applying a fine spray pattern which coats both sides of the grass blade, not the soil. This results in brighter lines, finishing fields 4x faster and using up to 50% less paint. Newstripe’s high-pressure, airless grass stripers are powered by quality gasoline engines to tackle any field marking application – from small sport clubs to the biggest professional teams. From a single little league baseball field to a large multiple sport field facility, school or park district, Newstripe has the right field striping machine for you. Check out Newstripes line of airless field stripers, including the economical 4250™, the professional 4400™ model and the labor saving 4600™ SP Self-Propelled. Plus, the incredible NewRider™ 1700 and NewRider™ 5000 models are the only airless riding field stripers available. Newstripe’s large product selection of field marking machines includes every possible item that you might need including Field Marking Paint and Sports Field Paint, Athletic Field Stencils and Athletic Field Marking Machines and we offer products and solutions for nearly every sport including Football Field Layout, Soccer Field Marking, Baseball Field Layout, Tennis Court Marking. Consider Newstripe as your one stop resource for all of your Athletic Field Marking equipment and supplies. Our large inventory of products allows you to rest assured that we only offer the highest quality Field Marking Equipment and supplies. If you’re looking to mark your lines with supreme precision, accuracy and quality then Newstripe’s the perfect addition to your ground equipment artillery.
